Scheduling & Visits

What should I expect at my initial consultation?

During your initial consultation, we will carefully review and discuss your medical history as well as perform any needed physical exams. We will determine if laboratory testing or collaboration with other providers is needed and develop an initial treatment plan. 

What's the cost for the initial consultation?

The initial consultation is $385 dollars.

What Are The Restrictions On Virtual Doctor's Visits?

If you are NOT an in-state resident, your initial visit at Heron Wellness must be in person. After the first visit, all follow-up visits can be conducted by phone or virtually using our secure video channel if you choose.

Communication Etiquette

Patients have unlimited access to Dr. de la Garza through the Elation health portal and Spruce medical application. However, if an email question or request is deemed too complicated to address through messaging I will require that we schedule a phone, telemedicine, or in-person visit.

Scheduling & Cancellations

There is a 24-hour cancellation policy for all appointments. Canceling within 24 hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to a phone, video/telemedicine, or in-person appointment you will be charged a $50 no-show fee to the credit card on file. 

Billing & Insurance

Heron Wellness is not a conventional primary care practice. 

For many of my patients, I can take the place of a primary care physician. Because you can message me online during business hours, I am often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection. This service is available ONLY to patients enrolled in a Membership Plan. Patients who are paying by visit will be required to schedule an appointment and will be charged at the hourly rate of $350. 

It is important to note the following, however:

  • Heron Wellness does not fulfill an insurance company’s requirement for an in-network primary care physician as we are not in-network with any insurance plan.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • I cannot provide 24-hour, 365-day-per-year care. There will be times when you will need to use your insurance to be seen in an urgent care or emergency department. 

We Do Not Bill Insurance Companies

The cost of any services provided by Heron Wellness that are not included in the episode of care fee will be billed to you directly.

Non-Heron Wellness medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.

Heron Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

Membership fees cannot be submitted to insurance companies. 

About Lab Tests

  • Lab testing coverage by insurance can be tricky. 
    For initial laboratory panels for preventative wellness and hormones, I suggest paying my negotiated cash rate with Labcorp. This cash rate is 40-60% less than the cost submitted to your insurance company by the lab. If you choose to submit to insurance you will be responsible for all charges incurred and I will not be able to negotiate with the lab on your behalf. 
    Follow-up lab testing is sometimes covered by insurance but can also be obtained using the cash rate. 
  • Functional lab testing including cortisol testing, gut microbiome testing, and detailed nutritional analysis are usually not covered by insurance. You will pay these lab fees directly to the functional lab provider. 
  • I will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results or new symptoms indicate you may need further testing or evaluation by a specialist I will make every effort to connect you with timely specialty care. I will not provide care for conditions that fall outside the realm of my training and experience. 

Take The First Step Today

Journey Back To Health

Do You Have Questions About Starting Your Path To Wellness?
Reach out to me using the QR code or the button below to Schedule a Consultative Call.


Areas Served

Heron Wellness is located in Salt Lake City, Utah and serves patients throughout the Greater Salt Lake City Area and Eastern Utah including Provo, Highland, Cedar Hills, Summit, Park City and Ogden. These areas include but are not limited to the counties of Salt Lake City, Davis, Weber, Morgan, Summit, Wasatch, Utah and Tooele.

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